Solar Turbines Customer Support Center

Revitalizing a two-story workplace into a modern, high-performance environment that supports employee productivity and encourages return-to-office engagement.

Introduction

Solar Turbines, a global leader in industrial gas turbine solutions, sought to modernize their Customer Support Center to better support employee workflow, technology needs, and contemporary workplace expectations. The existing space was dated, inflexible, and unable to keep pace with evolving operational demands—creating a clear need for a comprehensive redesign. Hyphn partnered with Solar Turbines to transform both floors into a cohesive, functional, and engaging workspace aligned with today’s standards.

Objectives & Scope

Update workstations, private offices, and collaborative areas across two floors
Integrate modern architectural wall systems (VIA + Privacy Wall)
Improve space planning to support productivity and employee engagement
Manage complex logistics, including split deliveries to warehouse and jobsite
Create an environment that encourages employees to return to the office

Approach

Hyphn collaborated closely with Solar Turbines and Hollander Design Group (HDG), a long-standing design partner, to reimagine the building’s interior architecture and furniture systems. The team coordinated the installation of Steelcase workstation solutions, VIA Walls, and Privacy Wall offices while navigating challenging delivery schedules and a large installation footprint. Hyphn ensured seamless communication among all stakeholders, enabling smooth execution despite shifting timelines.

Outcomes & Impact

The transformed Customer Support Center now reflects a modern, high-performing workplace that enhances employee experience and operational efficiency. Updated interiors, strategic planning, and integrated wall systems create a cohesive environment that supports focus, collaboration, and long-term organizational needs. Solar Turbines now enjoys a refreshed, future-ready workspace that strengthens ongoing return-to-office momentum.

Key Takeaways

Modern furniture + architectural walls significantly improved functionality
Clear stakeholder communication enabled success across a large, complex installation
The revitalized workspace supports employee productivity and long-term flexibility