Frequently Asked
Questions
Occupier Services
Can you perform studies to measure occupancy and utilization?
Yes. We can integrate sensors and analytics platforms to give you real-time insight into room usage, peak hours, and space efficiency. This data supports smarter planning, portfolio right-sizing, and continuous improvement of your workplace strategy.
Do you support single sites, multi-site portfolios, or national programs?
Yes. Hyphn supports everything from one-time projects at a single location to complex, multi-site portfolios and nationwide programs. Our team adapts to your scale, providing consistent standards, centralized communication, and local execution wherever you operate.
Will you coordinate with landlords, GCs, movers, and trades?
Yes. Hyphn acts as your operational partner, managing communication and coordination with landlords, general contractors, movers, IT teams, and specialty trades. We help streamline schedules, resolve issues quickly, and ensure every stakeholder is working from the same plan.
Do you offer decommissioning?
Yes. Hyphn provides decommissioning services for furniture and technology, including responsible removal, recycling, donation, and documentation. We work to keep materials out of landfills whenever possible.
Do you provide clean-out services for lease terminations?
Yes. We manage full clean-outs—including furniture removal, technology disconnects, patch-and-paint coordination, and final walk-through support—to help you meet lease obligations and hand back your space on time.
Can you create standards and playbooks for our internal teams?
Yes. Hyphn can provide clear, scalable playbooks for teams, including furniture standards, technology standards, request workflows, maintenance guidelines, change management protocols, and operating procedures.
Interior Construction
When does prefabricated or modular outperform traditional build?
Prefabricated interiors outperform stick-built when speed, flexibility, and cleanliness matter. Falkbuilt’s digital component construction compresses schedules, reduces onsite waste, and minimizes disruption—especially powerful for occupied renovations, healthcare, and time-sensitive workplace projects.
What schedule savings can we realistically expect?
While every project is different, Falkbuilt projects commonly install in a fraction of the time of conventional construction—often in the range of 25–75% schedule reduction, depending on scope and site conditions. We’ll model your project and provide a realistic schedule comparison based on your trades, phasing, and building constraints.
How does total cost of ownership compare to stick-built?
Upfront costs are often competitive with, and frequently lower than, conventional construction when you factor in reduced labor, fewer trades, and accelerated occupancy.
How do prefab solutions perform for acoustics and privacy (STC/NIC)?
Falkbuilt walls are engineered to meet or exceed typical commercial acoustic targets. Solid wall systems can achieve lab-tested ratings up to around STC 50, while glass walls and operable partitions offer STC options typically in the mid-30s to high-40s, depending on configuration.
Are systems UL listed and code-compliant (seismic, fire, ADA)?
Yes. Falkbuilt assemblies are designed to work within standard building codes and can be engineered to meet fire, seismic, structural, and accessibility requirements for your jurisdiction. Select Falkbuilt products, such as medical headwalls, carry UL listings, and we coordinate appropriate listings and tested assemblies for fire and life safety needs.
How do inspections work with modular components?
Inspections typically follow the same framework as conventional construction: building officials review stamped drawings and submittals up front, then inspect installed work for compliance. With Falkbuilt, much of the complexity is resolved in the digital model; components arrive factory-finished and are installed following a precise layout pulled from that model.
Can we match existing millwork or brand standards?
Yes. Falkbuilt’s cladding and finish systems (e.g., Falkskin and related finishes) are designed to emulate high-end millwork, stone, metal, and other materials while maintaining the benefits of prefab. We can color-match, pattern-match, and detail profiles to align with your brand standards or existing spaces, and we’ll prototype key conditions for sign-off when needed.
How easily can we reconfigure later?
Reconfiguration is one of the biggest advantages of Falkbuilt. Walls and components are designed to be demounted, relocated, and reused with minimal disruption and waste.
Can prefab be treated as furniture capex vs. construction opex?
In many cases, yes—clients and partners often classify Falkbuilt systems as furniture or FF&E rather than permanent base building construction, which can offer more favorable depreciation or capital treatment. That said, classification depends on your accounting policies, lease terms, and local regulations, so we’ll share typical approaches while your finance and tax advisors make the final determination.
How do you handle tolerances in out-of-plumb conditions?
Real buildings are never perfect, so Falkbuilt’s system is designed with tolerance in mind. Installers verify field conditions with lasers and then use adjustable tracks, shims, and scribe pieces to absorb slab variations and out-of-plumb structure while keeping finished walls straight and tight to adjacent surfaces.
Furniture & Design
How does Hyphn approach discovery and programming for our space?
We begin with a deep understanding of your people, workstyles, and goals. Our workplace consultants lead a structured discovery process that can include interviews, workshops, space utilization studies, and surveys. We translate these insights into a clear program outlining functional needs, adjacencies, technology considerations, and experience goals—setting the foundation for thoughtful design and investment decisions.
Can you help us build furniture standards and a finish palette?
Yes. We work with your team to create scalable furniture standards, finish packages, and guidelines that support brand cohesion, long-term maintenance, and cost predictability. These standards can be tailored by department, role, or space type and backed by data from our workplace strategy work.
Do you offer decommissioning?
Yes. Hyphn provides decommissioning services for furniture and technology, including responsible removal, recycling, donation, and documentation. We work to keep materials out of landfills whenever possible.
What financing or leasing options are available?
We offer flexible financing and leasing through Steelcase Financial Services, making it easier to align your project with budget cycles, cash flow, and long-term planning.
Can you do after-hours and weekend installs?
Yes. We can schedule installations during evenings or weekends to minimize disruption to your teams and maintain business continuity.
Can you help us pursue LEED/WELL certification?
We can provide guidance on furniture and material selections that support LEED and WELL certification goals. We can help you navigate material transparency, low-emitting standards, sustainability requirements, and documentation.
What are the warranty terms and service response times?
Hyphn stands behind every product we sell. Warranty coverage varies by manufacturer, and our team helps you navigate claims and repairs. For service requests, we offer responsive scheduling, clear communication, and ongoing support.
Do you offer asset tagging and inventory management?
Yes. We provide asset tagging, digital inventory tracking, and ongoing management so you always know what you have, where it is, and how it’s performing. This supports better forecasting, maintenance, and lifecycle planning.
Workplace Technology
Can you assess our current conferencing experience and recommend improvements?
Yes. Hyphn’s AV and workplace technology team can evaluate your current rooms, equipment, acoustics, and user workflows. We identify gaps, recommend hardware and software improvements, and align solutions with your meeting culture, room types, and budget.
How do you achieve equitable hybrid meetings?
We design systems that ensure every participant—remote or in-room—has a clear voice and presence. This includes smart cameras with auto-framing, optimized microphone arrays, tuned acoustic treatments, robust audio DSPs, and intuitive content-sharing tools. Our goal is to create a seamless, inclusive experience in every room.
Do you offer managed services and remote monitoring?
Yes. We provide ongoing support options that can include remote monitoring, alerting, troubleshooting, performance metrics, and scheduled and unscheduled onsite visits.
What SLAs and response times are available?
We offer customizable service levels based on your operational needs. Response times can include same-day remote support, next-business-day onsite visits, and prioritized escalation for critical spaces such as boardrooms or training centers.
How do you handle Teams Rooms joining Zoom/Meet calls?
We design systems using certified interoperability options that allow Teams Rooms to connect to Zoom or Google Meet calls without compromising security or ease of use.
Do you provide user guides, quick-start cards, and on-site training?
We do. Hyphn can develop clear, branded user guides, quick-start cards, wall signage, and digital resources. We also offer on-site or virtual training sessions to help teams feel confident using new technology from day one.